RMA workflow customers trust
Self-service returns portal with photo uploads, merchant approval, refund to original payment, and automatic restock — bilingual status updates for Arab shoppers.
Return request
RMA-2026-00842
Linen abaya — Size M
Order #1042
450 EGP
Requested
Customer submitted return with reason: wrong size
Approved
Return label sent · ship within 7 days
In transit
Package picked up by carrier
Refunded
450 EGP credited to original payment
Self-serve
Customer returns portal
Partial
Line-item refunds
Auto
Inventory restock
Returns without the back-and-forth
Give customers clarity and your team a structured workflow.
Customer portal
Buyers start returns from their account with order line selection.
Approval workflow
Review reasons, photos, and quantities before approving or rejecting.
Refund to source
Credit cards, wallets, and COD refunds tracked per RMA.
Status tracking
Customers see requested → approved → received → refunded in real time.
Handle returns in three steps
From request to refund with full audit trail.
Customer submits RMA
Select items, choose a reason, and upload photos if required.
You approve or reject
Review from admin, send return label or pickup instructions.
Refund and restock
Issue refund to original payment and return inventory to sellable stock.
Returns tools for growing brands
Professional post-purchase experience without a helpdesk ticket mess.
Account returns tab
Logged-in customers see eligible orders and open RMA history.
Configurable reasons
Size issue, damaged, wrong item — customize reason codes per category.
Photo evidence
Require images for damage claims before approving high-value refunds.
Merchant approval
Auto-approve low-value returns or require manual review for exceptions.
Inventory restock
Returned items add back to warehouse stock when marked received.
Arabic status emails
Customers receive bilingual updates at every RMA stage.
Why merchants trust Mrfqy returns
- Fewer WhatsApp DMs asking "where is my refund?"
- Full RMA audit log for customer support
- Partial returns on multi-item orders
- Exchange workflow for size swaps where enabled
- Refund amounts tied to original line prices
- Works with multi-warehouse restock rules
Post-purchase
Returns done right build loyalty
A clear returns experience reduces chargebacks and bad reviews. Mrfqy keeps customers informed in the language they shop in.
RMA
Self-service
EN/AR
Updates
Auto
Restock
Mrfqy returns vs helpdesk chaos
Why merchants skip Zendesk tickets and WhatsApp DMs for structured RMA.
Self-service portal — not DM threads
Customers open RMAs from their account with photos and reasons. No more "where is my refund?" messages flooding WhatsApp.
Refund to source — not manual spreadsheets
Credit cards, wallets, and COD refunds tracked per RMA with amounts tied to original line prices. Helpdesk tools lack payment reconciliation.
Bilingual status — not English-only emails
Customers receive EN/AR updates at every stage — requested, approved, received, refunded. Global returns apps rarely ship proper Arabic.
Structured workflow
Status notifications
Multi-item returns
Full refund log
Returns questions
RMA rules, refunds, and restocking explained.
Give customers a returns experience they expect
Enable the RMA portal and reduce support load from day one.
Explore the platform
Deep dives into the capabilities that help Arab merchants launch, sell, and grow.