Returns and refunds workflows for Arab ecommerce stores
RMA requests, partial refunds, COD return handling, and customer self-service — reduce chargebacks and support threads.
Returns are inevitable in fashion and electronics — Arab consumers expect clear Arabic policies and fast refund confirmation. Mrfqy return requests connect customer self-service, admin approval, and payment gateway refunds in one flow.
Publish a clear return policy
State window days, condition requirements, and who pays return shipping — ambiguity drives WhatsApp disputes.
Link the policy from product pages and checkout footer. Arabic and English versions should match legally.
Customer return requests
Logged-in buyers pick an order, select items, choose reason codes, and upload photos for damaged goods claims.
Statuses — requested, approved, received, refunded — sync to email and optional SMS templates.
Admin review and restocking
Approve or deny with notes visible to support. Partial quantities supported when only one item in a multi-SKU order fails inspection.
Restock toggles return inventory to the correct warehouse bin when goods pass QC.
Payment refunds
Trigger Tap or Moyasar partial refunds from the return detail screen — amounts respect original payment splits.
Store credit option keeps margin on exchanges when gateway fees make cash refunds expensive.
Measure return rate by category
Analytics flags SKUs with abnormal return reasons — sizing issues in apparel, compatibility in electronics.