About the role
Company InformationWe are a regional assistance company with an international footprint, supporting travelers and clients worldwide through a global network of partners and service providers. With offices across multiple regions, we provide 24/7 travel, medical, and concierge assistance services to customers during times of need.We are looking for a Customer Service / Assistance Coordinator to join our growing operations team.Job DescriptionAssist customers with travel-related support requests and emergency assistance services.Coordinate travel and concierge arrangements in line with customer benefits and service coverage.Open and follow up on assistance cases for customers traveling abroad.Communicate with service providers, partners, and internal teams to ensure smooth customer support and case handling.Respond to incoming emails and customer requests according to company procedures and service standards.Maintain accurate records and updates for ongoing cases.Support the operations and assistance teams during busy periods when required.Escalate urgent or unresolved issues to senior team members when necessary.Provide written and verbal support to international customers and travelers.Carry out additional customer support and operational tasks as needed.
Job RequirementsVery good command of English and Arabic (spoken and written).Bachelor’s degree completed.English proficiency level of B2 or higher is required.Strong communication and interpersonal skills.Ability to multitask and work in a fast-paced environment.Strong problem-solving and organizational abilities.Professional and customer-focused attitude.Good working knowledge of Windows and Microsoft Office applications.Ability to work under pressure and manage urgent situations calmly and professionally.Previous customer service, call center, hospitality, travel, healthcare, or assistance industry experience is an advantage but not mandatory.Additional languages are considered a plus. What We OfferCompetitive salary package.Performance-based bonuses and incentives.Career growth opportunities within an international organization.Exposure to global operations and international case management.Dynamic and multicultural work environment.Ongoing training and development opportunities.
