About the role
About us:We are a fast-growing SaaS company empowering businesses in the F&B and retail industries with AI-driven solutions. Our products help brands improve customer engagement, operational efficiency, and revenue growth through automation and smart data.We work closely with our clients as partners, not just service providers — and our success is directly tied to theirs.Role Overview:As an Account Manager, you will own the end-to-end relationship with a portfolio of clients after onboarding. Your mission is simple: ensure every client is successful, satisfied, and growing with Enable Tech.This is not a passive account management role. You are expected to drive adoption, solve problems proactively, and create real value for clients.You will act as the main point of contact, a trusted advisor, and a problem solver, ensuring clients fully leverage our solutions and achieve measurable results.What You’ll Be Responsible For:Owning and managing a portfolio of client accounts, ensuring high satisfaction and retentionDriving product adoption and usage by guiding clients on best practicesLeading client onboarding follow-ups and ensuring a smooth transition into active usageProactively identifying risks, challenges, or dissatisfaction and resolving them before escalationHandling frustrated or high-priority clients with professionalism and confidenceCoordinating with internal teams (tech, support, product) to deliver solutions quickly and effectivelyIdentifying opportunities for upselling or expanding services based on client needsMaintaining regular communication and check-ins to ensure continuous alignment and success What Success Looks Like in This Role:Clients are actively using the product and seeing clear valueHigh levels of client retention and satisfactionIssues are handled proactively, not reactivelyStrong, trust-based relationships with clientsOpportunities for growth within accounts are identified and acted on
Minimum a years of experience in account management or customer success, preferably within SaaS or technology environmentsAbility to manage client relationships end-to-end, ensuring satisfaction, retention, and continuous value deliveryStrong problem-solving skills with a proactive mindset — able to identify and resolve issues before they escalateExperience in onboarding new clients and driving early adoption and engagementAbility to manage multiple accounts simultaneously while maintaining strong attention to detailDemonstrated ability to retain and grow client accounts, not just manage themAbility to use data and insights to guide decisions, improve client performance, and recommend solutionsFamiliarity with SaaS platforms, CRM tools, and automated systems, with the ability to quickly learn new technologiesExcellent communication skills in Arabic and English, with the ability to simplify complex concepts for non-technical clientsHighly organized and self-managed, with the ability to work effectively in a remote environmentStrong focus on quality, ownership, and accountability in managing client expectations and outcomes
