About the role
Respond to customer inquiries and provide accurate information about products, services, and promotions.Handle customer complaints and resolve issues efficiently to ensure satisfaction.Manage inbound and outbound customer communications via phone and email.Monitor and respond to inquiries and comments on the company's social media pages promptly and professionally.Report customer issues, including product-related concerns, delivery delays, or service feedback to the mentioned parties.Ensure timely follow-up with customers to provide updates or confirm resolution of their issues.Maintain accurate records of customer interactions, inquiries, complaints, and solutions in the Customers’ data sheet.Collect and report customer feedback to help improve products and services.Be fully aware of Tyre pro products, services and location.Coordinate with internal departments such as retail, sales, logistics, and marketing to resolve customer issues and ensure smooth operations.Support marketing efforts by promoting special offers or campaigns during customer interactions.Maintain professionalism and courtesy in all customer interactions.
Bachelor degree customer service experience, preferably in the retail or automotive industry.Excellent verbal and written communication skills.Strong problem-solving and conflict-resolution abilities.Proficiency in using customer service tools, CRM software, and social media platforms.Ability to multitask, prioritize, and manage time effectively.A customer-focused mindset with the ability to remain calm under pressure.
