About the role
Handle holidays packages for groups and individuals.Handle tailor made requests.Preparing quotations and itineraries.Handle arrangements for Ticket, transportation, accommodation, tours and activities.Interact with clients over Phone, E-mail.Handling invoices and issuing of vouchers.Dealing with customer queries, complaints, and make alternative arrangements for customers.Evaluating customer's holidays, issuing appropriate feedback form and assuring client's satisfaction.
University GraduateForeign language skills, English is a must – extra language is a plusExperience 7/10 years in the inbound tourismExcellent interpersonal skillsHigh Communication skillsHigh Customer service skillsOrganizational skillsIT skillsA demonstrable interest in travelKnowledge of key holiday destinationsCommercial awarenessGood time management skills.
