About the role
Respond to customer inquiries via email and chat in a timely and professional manner.Assist customers with product, service, and account-related questions.Resolve customer issues and escalate complex cases when necessary.Maintain a high level of customer satisfaction through excellent service.Accurately document customer interactions in the system.Follow up with customers to ensure issues are resolved.Collaborate with internal teams to address customer needs.Meet quality, productivity, and response time targets.Stay up to date with company products, services, and policies.
High school diploma or bachelor's degreeexcellent in English (reading and writing )Good at Microsoft (excel & word )
