About the role
Interact with customers over the phone or through email and whatsapp, addressing their inquiries, concerns, and complaints in a friendly and professional manner. Provide accurate and timely information to customers regarding products and services. Resolve customer issues effectively, ensuring customer satisfaction and loyalty. Assign new leads to franchise owners based on inquiries and requests received through the call center. 5. Maintain accurate records of leads and customer interactions in the system.
1-3 years of experience with a proven success record preferably in the same role. Bachelor's degree in business administration or any relevant field. Excellent Microsoft Office skills (Excel – Word – PowerPoint) Strong communication and interpersonal skills. Ability to multitask, prioritize work effectively, and manage stakeholders' expectations. Knowledge of real estate industry practices and regulations is a plus. Ability to work collaboratively in a fast-paced, dynamic environment.
