About the role
Resolves problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, following up to ensure resolutionHandle all customer’s inquiries received timely and professionally.Understanding customers' needs and identifying their problems.Handle all the contract preparation process.Respond to all inquiries related to the contract; expected delivery date or any changes/updates to the project phases.Manage all the after-sales service with the clients.Prepare all the reports and documentation regarding the clients.Interact with customers to provide information in response to inquiries, ensure customer satisfaction.To resolve problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem and following up to ensure resolution.Update client’s account data on the company database to follow up payment status, review contracted unit updates.Update client’s records on CRM application to acquire any changes in the client information such as: (Contact person – Mobile - Address – Email).Handle all the contract preparation process.Respond to all inquiries related to the contract; expected delivery date or any changes/updates to the project phases.Manage all the after-sales service with the clients.Prepare all the reports and documentation regarding the clients.
Proven working experience as Customer Service Specialist not less than 3 years, Real estate experience is MUST.Excellent Communication, Presentation, and problem-solving skills.Excellent user of CRM System, Excel, and MS OfficeExcellent English level.Presentable.Customer orientation and ability to adapt/respond to different types of charactersElsheikh Zayed or nearby areas.Self esteem and confident
