About the role
Contact complaining customers and respond promptly to their problems.Investigate the customers’ complaints and communicate with concerned parties” internal & External “Follow up aggressively the assigned complaints tickets till solving within targeted KPI’s.Identify customers’ needs and provide positive experience in solving customers’ complaints. Ensure achieving customer satisfaction levels by resolving complaints effectively.Escalate the unresolved and complicated complaints to the line manager on time.Prepare periodical reports summarizing customers’ complaints analysis.
Education preferred: Bsc. in Business or MarketingExperience from 1-3 years in Call Center is a MUST.Very good English and Communication skills Soft Skills / Other abilities:Customer Centric Mindset Passion for Customer CareProblem SolvingAggressive Follow-upCommunication SkillsNegotiation SkillsPositive mindsetGood listenerWorking within a Team efficiently
