Account Manager

The Account Manager will be responsible for managing client relationships, understanding business needs, coordinating with internal teams, and ensuring smooth delivery of ERP/Odoo solutions.The role acts as the main point of contact between clients and VTS, ensuring high levels of customer satisfaction while identifying opportunities for account growth and additional services.Location: New DamiettaWork Type: On-siteEmployment Type: Full-timeExperience: 2+ yearsKey Responsibilities:Client Relationship Management:• Manage and maintain strong relationships with assigned business clients• Act as the main point of contact between clients and VTS internal teams• Ensure client satisfaction through continuous follow-up and professional communication• Handle client requests, updates, concerns, and escalations in a timely mannerAccount Growth & Business Opportunities:• Identify upselling and cross-selling opportunities based on client needs• Follow up on proposals, quotations, renewals, and additional service requests• Support business growth by understanding client goals and suggesting suitable solutionsERP / Odoo Project Coordination:• Understand clients’ business workflows, operational challenges, and system requirements• Coordinate with implementation, functional, and development teams to ensure smooth project delivery• Follow up with clients during and after project implementation• Ensure clear communication between clients and internal teams throughout the project lifecycleReporting & Follow-up:• Maintain accurate records of client interactions, updates, and account status• Track client requests, follow-ups, and business opportunities using CRM or internal tracking tools• Prepare regular updates on account progress, client feedback, and pending actions • 2+ years of experience in Account Management, B2B Sales, Customer Success, or a related role• Previous experience in ERP, software solutions, or Odoo is preferred• Good understanding of business operations and client needs• Strong communication, presentation, negotiation, and follow-up skills• Ability to deal with business owners, managers, and decision-makers• Organized, customer-focused, and able to manage multiple accounts• Good English background• Experience with real estate, manufacturing, retail, trading, or similar business sectors is a plus