About the role
Welcomes patients and visitors by greeting patients and visitors, in person or; answering or referring inquiriesOptimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.Ensures availability of treatment information by filing and retrieving patient recordsMaintains patient accounts by obtaining, recording, and updating personal and financial informationObtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claimUnderstanding the diagnosis of the case and the treatment plan from doctors Offering to patients the treatment plan and handling all objections or inquiries related to itHelps patients in distress by responding to emergenciesProtects patients' rights by maintaining confidentiality of personal and financial informationResponsible for revising daily appointments with financial issues Responsible for patient satisfaction survey
Professional attitude and appearancePresentable and well-groomed with a confident demeanorProven experience as a front desk representative, receptionist, or in a similar customer-facing roleProficient in English, both oral and writtenExcellent knowledge of Microsoft Office, particularly Excel and WordStrong communication and interpersonal skillsEffective organizational and multi-tasking abilitiesSolid problem-solving skills and ability to stay calm under pressureCustomer service-oriented with a focus on delivering a positive patient experienceWorking Conditions:Working Days: 5 days per weekDays Off: 2 days off
