About the role
For an insurance brokerage company in Heliopolis, we are looking for Medical & Life Insurance Account Executive to assume the following responsibilities:Process incoming & outgoing Medical & Life offer requests.Periodically review & process all Medical & Life claims' reimbursements to clients. Data entry in the company’s IT system & keeping Medical & Life records up to date.Handling of clients' accounts including offers, claims and all accounts enquiries.Provide regular weekly and monthly reports to Management.Communicate with clients regarding their enquiries and problems to assure a swift and efficient problem solving.Receive new business requests from the Sales Department & handle existing client’s inquiries (amendments, pre-authorizations & claims). Process client’s inquiries to the relevant insurance company & follow up on their performance until fulfilment.Escalate requests and unresolved issues to the designated department or management.Keep records of customers' inquiries, comments and complaints
Able to meet tight deadlinesGood interpersonal and communication skillsExcellent command of English languageStrong follow-up & customer focused approachWillingness to use own initiative Stress toleranceExcellent working knowledge of MS Office (Word, Excel and PowerPoint)Ability to work under pressure and meet deadlines.Highly organized and detail-oriented with the ability to manage multiple tasks simultaneously.
