About the role
Multi-Channel Client Engagement: Conduct structured outreach to clients utilizing professional correspondence, telecommunications, and standard post to facilitate payment collections.Process Optimization: Design, implement, and refine robust collection systems and workflows tailored to accelerate cash flow and exceed corporate financial objectives.Cross-Functional Collaboration: Partner effectively with multidisciplinary team members across concurrent project initiatives to maximize operational efficiency.Credit Risk Management: Establish and evaluate credit terms, credit limits, and payment policies for on boarding corporate clients.Delinquency Resolution: Manage and resolve high-volume delinquent accounts, negotiating payment terms to successfully recover outstanding liabilities.Financial Transaction Processing: Securely execute invoice payments, process customer refunds, and manage transaction adjustments in compliance with financial protocols.Data Integrity & Ledger Maintenance: Maintain meticulous, real-time records of collection efforts, account statuses, and client interaction histories.Financial Reporting & Analysis: Generate and deliver comprehensive reports detailing accounts receivable aging, collections performance metrics, and portfolio health.
Experience: A minimum of 4–7 years of progressive experience within a collections department, with mandatory experience in the Real Estate sector (preference given to candidates from property development companies).Language Proficiency: Professional fluency in both written and spoken English (Very Good level or higher).Core Competencies:Exceptional interpersonal and communication skills.Strong collaborative mindset with a proven ability to contribute effectively within a team environment.
