About the role
Logistics DispatcherAs a Logistics Dispatcher, you will be the central hub of our transportation operations, ensuring the efficient and compliant movement of goods. Your responsibilities will include:I. Dispatch & Route Management:Strategic Planning & Scheduling: Develop and optimize truck routes and delivery schedules, considering driver availability, equipment capacity, delivery deadlines, traffic, and regulatory requirements (e.g., Hours of Service).Load Procurement & Negotiation: Secure loads and negotiate competitive rates with brokers to maximize profitability and equipment utilization.Driver & Equipment Assignment: Accurately assign drivers and appropriate equipment to loads based on qualifications, suitability, delivery needs, and geographical positioning.Real-time Monitoring & Proactive Management: Utilize GPS and tracking systems to monitor truck location and shipment progress, proactively identifying and mitigating potential delays or issues.II. Communication & Coordination:Driver Communication: Provide clear, concise dispatch instructions, load details, route information, and real-time updates to drivers via various communication channels.Customer Communication: Deliver timely updates on shipment status and estimated delivery times to customers, proactively communicating any potential delays.Internal Collaboration: Coordinate seamlessly with warehouse staff for loading/unloading schedules and with the accounting department for accurate billing and payroll.III. Operational Efficiency & Problem Solving:Issue Resolution: Effectively manage and resolve unexpected operational challenges, such as traffic delays, mechanical issues, or delivery complications, to minimize disruption.Equipment Optimization: Strategically plan loads to maximize equipment utilization and minimize empty miles, contributing to overall operational efficiency.Performance Tracking: Monitor key performance indicators (KPIs) like target rate per mile and weekly revenue goals to assess and improve dispatch effectiveness.IV. Compliance & Administration:Regulatory Adherence: Ensure strict compliance with all relevant transportation regulations, including Hours of Service (HOS) rules, Department of Transportation (DOT) guidelines, and company safety protocols.Maintenance Coordination: Facilitate communication between drivers and the maintenance department for equipment issues, coordinating necessary repairs and preventive maintenance.Data Management: Maintain accurate and up-to-date records within the Transportation Management System (TMS), including dispatches, driver assignments, delivery confirmations, equipment status, and incident logs.TMS Proficiency: Expertly utilize and optimize features within the transportation management system to enhance dispatch operations.
Exceptional Communication Skills: Clear, concise, and professional communication with drivers, customers, and internal teams.Strong Organizational and Time Management Skills: Ability to manage multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment.Problem-Solving and Decision-Making Skills: Ability to analyze situations, identify issues, and implement effective solutions quickly.Knowledge of Transportation Regulations: Familiarity with HOS rules, DOT regulations, and other relevant laws.Software Navigation Proficiency: Expertise in using dispatch software, GPS tracking systems, email, and other relevant computer applications.Stress Management and Composure: Ability to remain calm and effective under pressure.Customer Service Orientation: Maintaining a professional and helpful attitude when interacting with customers and drivers.Negotiation Skills: Ability to negotiate rates with brokers or resolve conflicts.Work experience in Logistics (Preferable)Knowledge of logistics software or transportation management systems (Preferable)Proficient use of Microsoft Office SuiteDemonstrate assertiveness and decisivenessBasic accounting knowledgeExcellent Data Entry skillsBSc in Supply chain management, Logistics or relevant field (Preferable)English Fluency is a must (both verbal and written).Internet Speed must be at least 70mbps (download).Laptop/ PC Specs:Processor Core i5 or higher8 GB RAM min.
