About the role
Job DescriptionA German Quality Assurance Specialist is needed to join our team.As a Quality Specialist, you will be responsible for monitoring customer interactions, evaluating performance, and ensuring service quality standards are consistently met for German accounts. Responsibilities Handle inbound and outbound customer calls professionally.Provide accurate information and support to customers.Resolve customer issues efficiently and ensure satisfaction.Maintain clear and proper documentation of all interactions.Follow company guidelines and service standards.Strong analytical and problem-solving abilities.Excellent communication and coaching skills.
Job RequirementsFluency in German (C1 minimum required).Previous experience in Quality / QA in a call center is a must.Strong knowledge of call center KPIs & quality standards.
