About the role
Ensure smooth and efficient customer service operationsHandle customer complaints, claims, and escalations professionallyMonitor operational quality and support continuous improvementConduct service quality inspections and follow up on performance gapsSupport employee training and SOP awarenessAssist in handling operational anomalies and liability investigations
Fresh graduates are welcomePassionate about Logistics & ShippingGood English level (B1 minimum)Basic communication and problem-solving skillsWillingness to learn and grow
