About the role
Key Responsibilities1) Owner Representation & Asset OversightRepresent IGIDEV as the owner’s focal point for club and community-related operational assets.Protect IGIDEV’s interests in all matters related to readiness, operations, facilities performance, service quality, and user/member experience.Monitor that all assets are operated in accordance with approved standards, contractual requirements, and brand/service expectations.Ensure alignment between the owner’s vision and the operator’s/service provider’s execution.2) Liaison with IGISMServe as the primary coordination interface between IGIDEV and IGISM on operational, technical, financial, and customer-related matters.Review and follow up on IGISM’s operating plans, staffing plans, activation plans, maintenance strategies, and service delivery models.Ensure IGISM’s activities are aligned with approved budgets, business plans, operational priorities, and owner expectations.Escalate gaps, delays, underperformance, or risks to management with clear recommendations and action plans.3) Club, Academy & Hospitality-Style OperationsOversee readiness and performance of clubs, academies, and community leisure facilities.Review proposed operating models for sports academies, membership services, events, F&B, and user engagement activities where applicable.Support the creation of a high-quality community and member experience inspired by strong club and hospitality operating standards.Ensure service levels, cleanliness, front-of-house experience, customer journey, and complaint handling meet expected standards.4) Facility Management & Operational ReadinessMonitor the performance of hard and soft FM services related to club and community assets.Ensure preventive maintenance, asset care, HSE compliance, housekeeping, security coordination, landscaping, and utilities management are properly planned and executed.Verify operational readiness before opening or handover of any club or community asset.Coordinate snagging, defect closure, and transition from project delivery to operations.5) Cross-Functional CoordinationCoordinate with Projects, Development, Design, Procurement, Finance, Legal, Customer Experience, Sales, and Community Management to ensure integrated execution.Ensure that operator requirements are considered during design, fit-out, handover, and mobilization stages.Support management in resolving interface issues between construction, fit-out, FM, operator mobilization, and operational launch.6) Financial & Commercial MonitoringReview operating budgets, CAPEX/OPEX proposals, cost plans, and commercial assumptions related to clubs and community assets.Monitor efficiency of spending versus approved plans and identify opportunities for cost optimization without compromising service quality.Review revenue-related opportunities linked to memberships, academies, events, rentals, and ancillary services where applicable.Ensure financial recommendations submitted by operators are commercially sound and in the owner’s best interest.7) Performance Monitoring & ReportingEstablish and monitor KPIs for operations, facilities, customer experience, safety, readiness, and financial performance.Conduct regular performance reviews with IGISM and relevant service providers.Prepare periodic management reports covering operational status, key risks, issues, recommendations, and action follow-up.Ensure corrective actions are tracked to closure.8) Governance, Compliance & Risk ManagementEnsure all operational activities comply with company policies, contract requirements, safety standards, and applicable regulations.Identify operational, financial, service, or reputational risks affecting club and community assets.Recommend corrective and preventive actions to protect asset value and service continuity.Support management in contractual review and compliance follow-up with operators and service provider
Education: Bachelor's degree in Business Administration, Hospitality Management, Facility Management, Engineering, Sports Management, or a related field.Experience: Minimum 10–12 years of relevant experience, with significant exposure to one or more of the following:Club managementFacility managementSports academies or recreation operationsHospitality, hotels, or leisure destinationsCommunity or mixed-use asset operationsTechnical Skills:Experience in an owner's representative, asset management, operations management, or client-side oversight role is strongly preferred.Strong understanding of operational readiness, facility management (FM) standards, customer/member experience, and service quality control.Strong commercial and financial acumen, including budgeting and performance review.Competencies:Experience working with third-party operators, service providers, and cross-functional stakeholders.Excellent communication, coordination, reporting, and problem-solving skills.Ability to manage multiple stakeholders and ensure disciplined follow-up and execution.
