About the role
The Aftersales Trainer is responsible for delivering and developing effective After sales, customer service, non-technical and technical training programs to employees and external customers ensuring they acquire the knowledge and skills necessary to perform their job duties. Training Delivery:Delivers engaging and effective Aftersales (non-technical) training sessions, ensuring participants achieve learning objectives.Utilizes diverse training methods and tools to accommodate various learning styles.Manages the training environment to foster a positive and interactive learning experience.Communicates customer service and technical information clearly and concisely, providing effective demonstrations and guidance.Responds to participant inquiries and provides constructive feedback. Curriculum and Content Development:Collaborate to identify training needs through skills gap analysis.Develop and maintain accurate and engaging training materials.Ensure content is technically accurate, relevant, and aligned with best practices and OEM recommendations.Adapts Aftersales content to meet specific audience and learning requirements. Maintaining and Caring for the Training Room/Workshop:Ensures the training room/workshop is maintained in a safe, clean, and organized condition.Reports training room or workshop needs of tools and consumables.Regularly checks and reports any issues with training room or workshop equipment, tools, and machinery.Ensures the Training room/workshop layout facilitates effective training delivery and participant safety.Adheres to all HSE regulations and protocols within the training workshop.
Educational Requirements: Bachelor’s degree in Mechanical Engineering or a related field.Required Industry Experience: Minimum 3 Years of Experience.Technological Requirements: Very Good command of Microsoft Suites.Language Requirements: Very Good command of English (spoken and written).
