About the role
Are you an IT enthusiast with a knack for keeping systems running smoothly and users happy? We're on the hunt for a dynamic IT Support Executive to join our vibrant team in Giza, Egypt! This is an incredible on-site opportunity to be the backbone of our technological operations, ensuring seamless functionality and providing top-notch technical assistance.Overview: As our IT Support Executive, you will be the first point of contact for all technical inquiries, playing a crucial role in maintaining our IT infrastructure. You'll tackle a variety of challenges daily, from troubleshooting network issues to providing hands-on hardware support. Your expertise will directly contribute to the productivity and efficiency of our entire team.Responsibilities:Provide expert Information Technology (IT) support, resolving technical issues promptly and efficiently.Manage and maintain our IT systems, ensuring optimal performance and reliability.Offer comprehensive Hardware Support, including installation, configuration, and maintenance of desktops, laptops, printers, and other peripherals.Perform routine Hardware Maintenance to prevent issues and extend the lifespan of our equipment.Administer and support Microsoft Office suite applications, assisting users with various software-related queries.Configure and troubleshoot Networking infrastructure, including LAN/WAN connectivity, Wi-Fi, and VPN.Diagnose and resolve operating system and software problems, ensuring minimal downtime.Document all support activities and solutions for future reference and knowledge sharing.Collaborate with team members to enhance IT processes and implement best practices.Skills & Technologies: This role demands a solid foundation in IT fundamentals and a proactive approach to problem-solving. You'll leverage your skills in networking, hardware, and various software applications daily. A keen eye for detail and a commitment to excellent customer service are paramount.Growth Opportunities: This position offers a fantastic platform for an experienced professional to deepen their expertise in IT support and infrastructure management. You'll have opportunities to work with diverse technologies, learn new methodologies, and take on increasing responsibilities as you grow with our company.Team & Culture: We foster a collaborative and supportive work environment where innovation is encouraged and professional development is a priority. Join a team that values proactive solutions, continuous learning, and a shared commitment to excellence. We believe in empowering our employees to make a real impact.Impact: Your contributions will be vital in ensuring our operations run without a hitch. By providing exceptional IT support, you will directly empower our employees to perform at their best, driving overall company success and maintaining a robust technological environment.
Experience You'll Bring:A minimum of 2-3 years of proven experience in an IT support role, demonstrating a solid understanding of IT principles and practices.Proven track record as an Experienced professional in the IT industry.Essential Skills & Expertise:Exceptional proficiency in Information Technology (IT) support and troubleshooting.Strong command of Microsoft Office suite applications and their administration.In-depth knowledge of Networking fundamentals, including TCP/IP, DNS, DHCP, and Wi-Fi configurations.Extensive experience with Hardware Support, including installation, configuration, and upgrades.Demonstrated ability in performing effective Hardware Maintenance and preventative care.Solid understanding of operating systems (Windows, macOS) and common software applications.Excellent Troubleshooting and problem-solving abilities, with a methodical approach to issue resolution.Strong Customer Service and communication skills, capable of explaining technical concepts clearly to non-technical users.Ability to work independently and as part of a team, managing multiple priorities effectively.Familiarity with Security Protocols and best practices in an IT environment.Career Level Expectation: This role is perfectly suited for an Experienced individual ready to take on significant responsibilities and contribute immediately to our dynamic team.
