About the role
Answer incoming customer calls in a professional and timely mannerHandle customer inquiries related to products, services, billing, and technical supportResolve complaints and provide appropriate solutions within company guidelinesRecord customer interactions and update system data accuratelyEscalate complex issues to higher-level support when necessaryMeet performance targets such as call quality, handling time, and customer satisfactionFollow communication scripts and company policiesMaintain a positive and helpful attitude at all times
B1+ English LevelGrads of any MajorExcellent Soft SkillsExcellent Handling SkillsFlexibility with Rotational ShiftsNo Experience Needed but Technical background is a plus
