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Serve as the first point of contact for end-users reporting technical issues via phone, email, or ticketing system.Log, categorize, prioritize, and track all support requests accur…
Develop, modify and tune custom modules on Oracle Business suite to satisfy business needs.Develop PL/SQL program units, SQL scripts, Interfaces, Reports and forms using standard t…
Provide timely and effective technical support for enterprise applications.Diagnose, troubleshoot, and resolve application issues, including those related to performance, functiona…
Operational KPI Analysis: Analyze core metrics such as Stock Cover (for consumables/spare parts), Service Levels for internal departments, and Consumption Forecast Accuracy.Invento…
Support in monitoring competitors’ activities and market trends.Assist in collecting market data from available sources.Help in identifying potential leads and updating customer da…
