About the role
Monitor and evaluate sales calls across different branchesTrack and manage online leads and coordinate with the telemarketing teamContact customers to measure customer satisfaction (SSI)Prepare and review agents’ performance reportsEnsure accuracy and completeness of customer data on the CRM systemManage free maintenance processes and approvals
1–3 years of experience in Customer Service or a related fieldGood knowledge of social media platformsProficiency in Microsoft Office applicationsGood command of the English languageStrong communication and negotiation skillsDetail-oriented with strong organizational skills
