About the role
Supervise and monitor the daily activities of collection representatives.Follow up on outstanding customer balances and overdue payments.Coordinate customer visits for collection of checks and payments.Review customer accounts and reconcile account statements.Monitor and control credit limits and payment terms.Prepare aging reports and collection performance reports.Follow up with customers regarding overdue invoices and payment commitments.Coordinate with the sales team to resolve customer account issues.Review supplier and customer account balances when required.Monitor collection targets and ensure achievement of collection objectives.Investigate and resolve payment disputes and discrepancies.Maintain accurate collection records and documentation.Prepare periodic reports for management regarding collections and customer exposure.
Bachelor's degree in Accounting, Finance, Business Administration, or a related field.Minimum 10 years of experience in credit control, collections, accounts receivable, or a related role.Previous supervisory experience is preferred.Strong knowledge of collection procedures and customer account management.Excellent communication, negotiation, and follow-up skills.Strong analytical and problem-solving abilities.Proficiency in Microsoft Excel and ERP systems.Experience with accounting software and reporting tools.Ability to work under pressure and meet collection targets.Valid driver's license is an advantage for customer visits.
