About the role
Track shipments, proactively resolve delays, and communicate status updates to stakeholders in a timely manner.Support the implementation of digital tools and systems to enhance operational visibility and efficiency.Prepare and maintain accurate documentation related to shipments, inventory, and compliance requirements.Collaborate with cross-functional teams to resolve escalations and ensure customer satisfaction.Generate regular performance reports and present key findings to management.Monitor and manage real-time supply chain activities, ensuring optimal performance across all logistics functionsCoordinate with various stakeholders, including suppliers, carriers, and internal teams to align on operational goalsUtilize advanced analytics and reporting tools to identify trends, issues, and opportunities for process improvementLead incident management efforts, swiftly addressing disruptions in the supply chain to minimize impact on service levelsEnsure compliance with safety and regulatory requirements across all operationsDevelop and maintain standard operating procedures (SOPs) to ensure consistency and efficiency in operations
Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field1-3 years of experience in logistics, supply chain, or a related field.Basic understanding of control tower operations and supply chain processes.Excellent communication and interpersonal skills for effective stakeholder management.Proven ability to multitask and prioritize in a fast-paced, office-based environment.Analytical mindset with attention to detail and problem-solving capabilities.Proficiency in logistics management systems and Microsoft Office Suite.Ability to work collaboratively as part of a diverse team.Flexibility to adapt to changing operational demands and priorities.Strong organizational skills and a proactive approach to task management.Commitment to upholding company values of inclusivity, accountability, and performance.Excellent communication and interpersonal skills to effectively collaborate with diverse teamsKnowledge of transportation management systems (TMS) is a plus
