About the role
Respond to customer inquiries about real estate projects (unit sizes, finishing types, payment plans, delivery schedules). Prepare customer files and coordinate handover procedures with legal and finance departments. Attend pre-delivery inspections (PDI) with customers and quality team, and document snag lists. Follow up on maintenance requests during the warranty period until full closure. Log and manage complaints in the CRM system, and coordinate with technical and legal teams to resolve them. Coordinate with the New Urban Communities Authority (NUCA) and banks for customer document completion when needed. Prepare weekly KPI reports (satisfaction rate, resolution time, repeated complaints).
Customer Service Representative (Real Estate Development) Bachelor's degree (Business Administration, Law, Languages, or Commerce preferred). Minimum 2 years of experience in customer service within a Real Estate Development company Brokerage or real estate marketing experience alone will not be accepted. Proficiency in MS Excel and CRM systems (Odoo, SAP, or similar). Good command of English (reading/writing – for Egyptian expats or foreign clients). Strong problem-solving skills and ability to handle angry customers professionally.
