About the role
Job SummaryThe Concierge Customer Care Representative is responsible for delivering exceptional, personalized customer service by assisting clients with travel-related requests, reservations, inquiries, and post-booking support. The role focuses on creating seamless customer experiences through proactive communication, problem-solving, and attention to detail while maintaining the highest standards of professionalism. Handle client requests via phone, email, and WhatsApp in a professional, timely, andefficient manner• Arrange travel services including flights, hotel bookings, airport transfers, and visa-relatedsupport• Coordinate restaurant reservations, events, entertainment, and lifestyle services• Manage limousine and transportation bookings according to client requirements• Provide tailored recommendations based on client preferences and needs• Follow up on all requests to ensure successful completion and customer satisfaction• Efficiently manage urgent and last-minute requests• Maintain strong relationships with suppliers, vendors, and service providers• Ensure all bookings and services are accurately recorded and updated in the system• Handle client complaints or issues and provide prompt and appropriate resolutions• Maintain the highest level of confidentiality, professionalism, and discretion at all times
Requirements & Qualifications:• Bachelor’s degree in a related field (preferred)• 1-2 years of experience in concierge services, hospitality, or customer service• Excellent communication skills in both Arabic and English• Strong customer service orientation and interpersonal skills• Ability to multitask and perform effectively under pressure• Strong organizational and problem-solving capabilities• Familiarity with travel bookings and lifestyle services is an advantage• Proficiency in Microsoft Office applications (Word, Excel) and communication tools• Professional appearance, attitude, and demeanor
