About the role
As a Customer Support Representative, you will play a key role in delivering an exceptional customer experience for one of the world’s leading cryptocurrency trading platforms, as part of a global project delivered by Conectys.You will be at the frontline of customer interactions, supporting users through live chat and email, while helping ensure smooth daily operations and continuous service improvement within a fast‑paced fintech / crypto environment. This role requires accuracy, analytical thinking, and a genuine interest in financial markets and crypto‑currency products, while offering space for learning, growth, and long‑term career development.With over 3,000 employees across multiple sites worldwide, Conectys is one of the fastest growing BPOs on the market, delivering multilingual outsourcing services to customers across Fintech, Gaming and Entertainment, Consumer Electronics, Healthcare, and many more. Here at Conectys, we work together to support each other in a common interest, making our customers’ success our own success.Within your role, you will:Assist customers with inquiries via live chat or email, in Spanish and EnglishEnsure an efficient, accurate, and high‑quality customer service experienceBe well equipped with the Bybit platform, products, and crypto‑market fundamentals, while keeping abreast of general market conditionsDiligently manage and follow up on inquiries or complaints from current and prospective usersDemonstrate a strong ability to understand customer needs and convert them into constructive feedback and suitable solutions for managementEnsure frontline operations are smooth by flagging discrepancies, potential risks, or unusual situations to management in a timely mannerContinuously seek improvements to enhance team performance, work efficiency, and overall operational processes
What will make you successful for the role:Spanish proficiency as close to native level — able to confidently support users on complex, written interactions related to financial and crypto products (reading & typing mandatory)At least B2 level of English, written and spokenPreferably 2–4 years of customer service experience, trained in frontline operations (Live Chat & Email)Experience working with financial institutions, fintech platforms, trading environments, or crypto‑currency products is a strong advantageEducational background in Finance, Economics, Mathematics, Business Administration, or other analytical / STEM‑related fields is preferredStrong numerical acumen with attention to detail and comfort working with figures, data, and statisticsPassion to develop knowledge and a long‑term career in fintech / crypto‑currency trading firmsTeam player, committed and self‑driven, with the ability to respond positively and professionally to user requestsAbility to perform 5 days’ shift work, including weekends and public holidays (8am–5pm / 4pm–1am / 12am–9am), night shifts remote, day shifts from the officeWillingness to work onsiteSounds good? Find out what you can get:Exposure to a global crypto‑currency leader, supporting an international user baseA challenging fintech environment where accuracy, learning, and initiative are encouragedOpportunity to develop valuable expertise in crypto‑currency trading platforms and financial productsInternational exposure and collaboration with distributed, multicultural teamsCompetitive compensation and benefits aligned with experience and shift patternsA growing project where your contribution and expertise are visibleDeveloped Learning & Development programs to support your growthWe take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical or mental disability, or background.
