About the role
Job Description:The Technical Support Engineer will act as the central hub for all technical activities with Original Equipment Manufacturers (OEMs). This role requires a highly skilled individual who can study new products/specifications, train new field service engineers and technicians, handle claims and warranty cases, perform technical analyses, and lead new projects with irregular specifications.Key Responsibilities:• Act as the main point of contact for all technical support activities with OEMs.• Study and evaluate new products and product updates to ensure proper implementation and support readiness.• Provide technical training to newly hired field service engineers, technicians, and internal staff on new products and systems.• Handle technical support cases, warranty claims, and failure reports with OEMs until resolution.• Perform technical analysis and on-site investigations to identify root causes of system failures and recommend corrective actions.• Support the development and continuous improvement of CRM systems, operational procedures, and work control processes.• Conduct technical meetings with customers to resolve issues and provide effective technical solutions.• Support and participate in new projects with non-standard specifications, including customized and large-scale solutions.• Coordinate technically with suppliers and subcontractors when required.• Prepare and manage technical offers, documentation, and compliance sheets.• Implement product updates and modifications, monitor system performance, and report results.• Provide technical support to the sales team during tenders, pre-sales activities, and technical evaluations. Role in executing complex projects, maintaining customer satisfaction, and aligning engineering operations with company objectives.
Bachelor's degree in engineering (Mechatronics, Electrical, Mechanical).2-3 years of relevant professional experience.Proficiency in AutoCAD is a plus.Strong analytical mindset and problem-solving skills.Maintenance or service background is a plus.Excellent command of English.Very good communication skills.
