About the role
• Oversee day-to-day operations across three platforms: Auto Merchant, Referrals, and Service Center• Follow through with clients on all active cases and requests across all products• Act as the first point of contact for tech-related issues and escalate to the dev team when needed• Ensure smooth user experience and issue resolution across all three apps• Track open tickets and client feedback and report weekly
• Minimum 2 years in operations, account management, or a similar role• Comfortable working across multiple digital products simultaneously• Strong written and verbal communication skills in Arabic and English• Tech-savvy with the ability to identify and document bugs clearly
