About the role
Are you a customer service superstar with a knack for making every interaction a positive one? Do you thrive in a dynamic, creative environment where your communication skills can truly shine? We are seeking an exceptional Customer Service Clerk to join our vibrant team in Giza, Egypt!This is a fantastic opportunity to become a crucial part of an organization that values creativity and puts customer satisfaction at its core. If you're passionate about delivering outstanding service and contributing to a positive brand experience, we want to hear from you!Overview: As a Customer Service Clerk, you will be the friendly voice and helpful hand for our valued customers. You'll play a pivotal role in ensuring smooth operations and fostering lasting relationships, contributing to our reputation for excellence.Responsibilities:Proactively engage with customers to understand their needs and provide exceptional support.Handle inquiries, resolve issues, and process requests efficiently and courteously.Utilize strong Sales acumen to identify opportunities and provide informed recommendations.Maintain accurate records of customer interactions and transactions.Collaborate with internal teams to ensure seamless customer experiences.Contribute to a positive and supportive team environment.Skills/Technologies: You'll leverage your expertise in Customer Support and Customer Care, coupled with excellent communication and problem-solving abilities. Familiarity with CRM systems and a proactive approach to learning new tools will be highly valued.Growth Opportunities: This role offers a clear path for professional development within our creative and dynamic sector. We believe in nurturing talent and providing opportunities for you to expand your skill set and advance your career.Team/Culture: Join an energetic and supportive on-site team in Giza that champions creativity, collaboration, and a shared commitment to customer success. We foster an inclusive environment where every voice is heard and valued.Impact: Your dedication will directly impact customer satisfaction and loyalty, contributing significantly to our brand's success and reputation in the market. You will be an ambassador for our commitment to quality and service.
Experience: A minimum of 3-7 years of progressive experience in a customer-facing role, demonstrating a proven track record in Sales, Customer Support, and Customer Care.Career Level: This is an Experienced level position, requiring a self-starter who can hit the ground running and contribute immediately to our team's success.Required Skills:Exceptional proficiency in Sales techniques and customer engagement.Demonstrated expertise in providing outstanding Customer Support and Customer Care.Superior Communication skills, both verbal and written, with a keen ability for Active Listening.Strong Problem-Solving abilities and a talent for Conflict Resolution.Experience with CRM Software for managing customer interactions and data.Excellent Time Management and organizational skills.Highly developed Interpersonal Skills, capable of building rapport with diverse customers.Proficiency in Data Entry with a high degree of accuracy.Ability to quickly acquire and apply Product Knowledge.Workplace Type: Must be able to work On-site in Giza, Egypt, as part of a collaborative team.
