About the role
Greet patients warmly and ensure a welcoming experience upon arrival.Register new patients and update their files.Schedule patient appointments via phone calls and WhatsApp.Confirm upcoming appointments and recalls in line with office procedures.Clearly explain dental office procedures, policies, and expectations to patients.Inform patients about financial treatment plan options and address related inquiries.Handle difficult or upset patients professionally and with empathy.Maintain a clean, organized, and professional reception area at all times.Coordinate with dental staff to ensure smooth clinic flow.Manage payments and billing as required.
Professional attitude and appearance; presentable and well-groomed.Proven experience as a front desk representative or receptionist.Proficient in English, both oral and written.Excellent knowledge of Microsoft Office, particularly Excel and Word.Strong communication and interpersonal skills.Solid problem-solving abilities and ability to remain calm under pressure.Customer service-oriented, with a focus on delivering a positive patient experience.Preferred: Dental clinic experience and familiarity with Dentolize software.
