About the role
Manage, train, and coach call center agents - Monitor KPIs: call handling time, first call resolution, customer satisfaction - Handle escalations and ensure service quality- *Analyze data and prepare reports for management to support decision-making and drive customer growth*
5-10 years in call centers, 2 year minimum in a supervisory role - Strong leadership, communication, and problem-solving skills - Proficient in CRM tools, MS Excel, and data analysis - Data-driven mindset
