Account Manager

The Account Manager will be responsible for managing client relationships, understanding business needs, coordinating with internal teams, and ensuring smooth delivery of ERP/Odoo solutions.The role acts as the main point of contact between clients and VTS, ensuring high levels of customer satisfaction while identifying opportunities for account growth and additional services.Location: New DamiettaWork Type: On-siteEmployment Type: Full-timeExperience: 2+ years Key Responsibilities:Client Relationship Management: • Manage and maintain strong relationships with assigned business clients • Act as the main point of contact between clients and VTS internal teams • Ensure client satisfaction through continuous follow-up and professional communication • Handle client requests, updates, concerns, and escalations in a timely mannerAccount Growth & Business Opportunities: • Identify upselling and cross-selling opportunities based on client needs • Follow up on proposals, quotations, renewals, and additional service requests • Support business growth by understanding client goals and suggesting suitable solutionsERP / Odoo Project Coordination: • Understand clients’ business workflows, operational challenges, and system requirements • Coordinate with implementation, functional, and development teams to ensure smooth project delivery • Follow up with clients during and after project implementation • Ensure clear communication between clients and internal teams throughout the project lifecycleReporting & Follow-up: • Maintain accurate records of client interactions, updates, and account status • Track client requests, follow-ups, and business opportunities using CRM or internal tracking tools • Prepare regular updates on account progress, client feedback, and pending actions • 2+ years of experience in Account Management, B2B Sales, Customer Success, or a related role • Previous experience in ERP, software solutions, or Odoo is preferred • Good understanding of business operations and client needs • Strong communication, presentation, negotiation, and follow-up skills • Ability to deal with business owners, managers, and decision-makers • Organized, customer-focused, and able to manage multiple accounts • Good English background • Experience with real estate, manufacturing, retail, trading, or similar business sectors is a plus • 2+ years of experience in Account Management, B2B Sales, Customer Success, or a related role • Previous experience in ERP, software solutions, or Odoo is preferred • Good understanding of business operations and client needs • Strong communication, presentation, negotiation, and follow-up skills • Ability to deal with business owners, managers, and decision-makers • Organized, customer-focused, and able to manage multiple accounts • Good English background • Experience with real estate, manufacturing, retail, trading, or similar business sectors is a plus