About the role
Respond to service requests via various communication channels (phone, emails, or dealership website) and record customer and vehicle data.
Provide specialized information on the subject of services and products and respond to queries about service-relevant issues on behalf of the Sales team.
Coordinate with internal and external customers and specialists as needed.
Update or create customer and vehicle data in the system during calls.
Prepare workshop preorders and ensure all necessary documentation is ready for Service Advisors.
Check service team availability and schedule appointments efficiently.
Ensure proper appointment spacing and reserve the required resources.
Prepare the necessary arrangements for the appointments between the customer and the certified service advisor.
Coordinate with the Customer Assistance and Contact Centers.
Confirm customer agreements and determine payment methods.
Conduct service follow-up calls to assess customer satisfaction and initiate complaint management if necessary.
Support service and marketing initiatives for customer acquisition.
Assist customers with inquiries regarding repair progress, part pricing, and accessories.
Bachelor's degree in any discipline.2+ years of experience in CRM/Customer Support/Customer Service is a MUST.Previous experience in an automotive industry would be an advantage.
Bachelor's degree in any discipline.2+ years of experience in CRM/Customer Support/Customer Service is a MUST.Previous experience in an automotive industry would be an advantage.
