About the role
Develop and implement customer service strategies to enhance client satisfaction and loyalty.Lead, mentor, and manage the customer service team to achieve performance targets and deliver exceptional service.Establish and monitor key performance indicators (KPIs) to measure the effectiveness of customer service operations.Collaborate with cross-functional teams to resolve complex customer issues and ensure seamless service delivery.Analyze customer feedback and trends to identify opportunities for process improvements.Oversee the recruitment, training, and professional development of customer service staff.Create and maintain policies and procedures that align with industry best practices.Manage departmental budgets and allocate resources efficiently.Prepare and present regular reports on customer service performance to senior management.Drive initiatives to enhance the overall customer experience and foster a customer-centric culture.
Minimum of 5 years of experience in customer service management or a related leadership role.Proven track record of developing and implementing customer service strategies.Strong leadership and team management skills.Excellent communication and interpersonal abilities.Demonstrated ability to analyze data and implement process improvements.Experience working in an office-based environment.Ability to handle high-pressure situations and resolve conflicts effectively.Strong organizational and time management skills.Proficiency in customer service software and CRM systems.Commitment to delivering outstanding customer experiences.
Minimum of 5 years of experience in customer service management or a related leadership role.Proven track record of developing and implementing customer service strategies.Strong leadership and team management skills.Excellent communication and interpersonal abilities.Demonstrated ability to analyze data and implement process improvements.Experience working in an office-based environment.Ability to handle high-pressure situations and resolve conflicts effectively.Strong organizational and time management skills.Proficiency in customer service software and CRM systems.Commitment to delivering outstanding customer experiences.
