About the role
Technical SupportProvide Unified Communication support.Follow up on hardware maintenance activities.Support meeting rooms, conference calling systems, and related equipment.Maintain software and hardware across Head Office and various project locations.Assist in implementing IT solutions.Support monitoring of application performance and issues and escalate to emergency resources when necessary.Help DeskInstall computer equipment and peripherals for full network setups and end-user workstations.Provide printing, scanning, and copier support services.Deliver basic training to end users.Provide support for user devices, including PCs, tablets, and mobile phones.Receive user calls and inquiries and respond according to the agreed SLA.Provide on-call support outside working hours as per SLA.Offer hands-on technical support in deploying, configuring, and supporting PSP standard applications.Safety and Quality ResponsibilitiesComply with environmental, health, and safety laws, PSP policies, and approved safe work practices.Follow health, safety, and environmental signs, instructions, posters, and warnings.Be familiar with emergency plans, assembly areas, and emergency coordinators at the location.Follow procedures and precautions when handling special materials.Follow safe operating procedures and MSDS guidelines when working with hazardous materials.Report unsafe conditions to supervisors or the safety committee as soon as possible.Follow interdepartmental procedures.Comply with PSP QMS system requirements.Comply with all Quality Department audits to enhance overall performance of the IT Department.
Basic RequirementsEducation: BSc degree in Communication Engineering, Computer Science, or a related field.MCSACCNAExperience: Related Field Experience: 2+ yearsOverall Experience: 3+ yearsPreferred RequirementsKnowledge of ITIL
Basic RequirementsEducation: BSc degree in Communication Engineering, Computer Science, or a related field.MCSACCNAExperience: Related Field Experience: 2+ yearsOverall Experience: 3+ yearsPreferred RequirementsKnowledge of ITIL
