About the role
Job Summary:The role involves leading and developing service operations by supervising maintenance team , ensuring achievement of operational and financial targets for the branch and franchises .
The role also includes developing operational procedures, enhancing performance efficiency, improving customer satisfaction, and managing new and ongoing operational projects in his branch .
Key Responsibilities:
1.
Team Management & Development ;Monitor and enhance maintenance team performance.Develop the team through performance plans and KPI follow-up.Improve managerial and behavioral skills through daily operational coaching in the branch .
2.
Service Operations Management in the branch .Operate service operations by setting objectives and monitoring execution.Develop and control the operations budget in his branch .Prepare periodic reports, presentations, and team needs assessments.Improve franchise performance through continuous monitoring and development.Approve all branch expenses in Oracle .Approve all attendance related adjustment .
3.
Customer Service Enhancement:Enhance overall service quality and cross-functional collaboration.Improve response time, feedback accuracy, and customer satisfaction levels.
4.
Project Management:Initiate new operational projects and contribute to ongoing ones in his branch
Engineering bachelor's degree (Electrical or Mechanical)Minimum three years' experience performing engineering or operations field, Excellent organizational, leadership, communication, and analytical skills a necessity.
Engineering bachelor's degree (Electrical or Mechanical)Minimum three years' experience performing engineering or operations field, Excellent organizational, leadership, communication, and analytical skills a necessity.
