About the role
We are looking for Recovery Agents (Collectors) for a fully remote position with fluent Arabic and English.
Candidates must have at least 6 months of experience in phone-based debt collection, strong negotiation skills, and the ability to close payments.
Stable internet and a properly equipped remote workspace are required.
Russian is a plus.
5.
Work Format (mandatory)Remote work (fully remote position)
Candidate Requirements (Collectors / Recovery Agents)Candidate must have:Stable internet connectionProperly equipped workspace (quiet environment, headset, PC/laptop)Previous remote work experience is an advantage
1.
LanguagesFluency in Arabic (mandatory) — native or near-native levelFluency in English (mandatory) — at least Upper-Intermediate (B2+), confident in negotiationsRussian — an advantage
2.
Professional ExperienceExperience in debt collection / collections / recovery — minimum 6 monthsPriority:outbound / phone collectionswork with delinquency (DPD 1–180+)fintech / MFO / banking / rental
3.
Key SkillsNegotiation skills with focus on closing paymentsHandling objections (disputes, refusals, fraud claims)Ability to control the conversation and bring the client back to paymentExperience with CRM / dialer / WhatsApp / email communicationUnderstanding of key metrics: PTP, conversion, collection amount
4.
Personal ProfileStress resilienceProactive approach (focused on results)DisciplineKPI-driven mindset
6.
Technical RequirementsExperience in a call center environmentConfident PC and CRM skillsAbility to work in multiple systems simultaneously
7.
Additional AdvantagesExperience in MENA / UAE / Qatar marketsExperience with dispute casesInternational work experienceShort Version for Agency
Candidate Requirements (Collectors / Recovery Agents)Candidate must have:Stable internet connectionProperly equipped workspace (quiet environment, headset, PC/laptop)Previous remote work experience is an advantage
1.
LanguagesFluency in Arabic (mandatory) — native or near-native levelFluency in English (mandatory) — at least Upper-Intermediate (B2+), confident in negotiationsRussian — an advantage
2.
Professional ExperienceExperience in debt collection / collections / recovery — minimum 6 monthsPriority:outbound / phone collectionswork with delinquency (DPD 1–180+)fintech / MFO / banking / rental
3.
Key SkillsNegotiation skills with focus on closing paymentsHandling objections (disputes, refusals, fraud claims)Ability to control the conversation and bring the client back to paymentExperience with CRM / dialer / WhatsApp / email communicationUnderstanding of key metrics: PTP, conversion, collection amount
4.
Personal ProfileStress resilienceProactive approach (focused on results)DisciplineKPI-driven mindset
6.
Technical RequirementsExperience in a call center environmentConfident PC and CRM skillsAbility to work in multiple systems simultaneously
7.
Additional AdvantagesExperience in MENA / UAE / Qatar marketsExperience with dispute casesInternational work experienceShort Version for Agency
