Customer Service Specialist – Maintenance Support

Receive and respond to customer inquiries (calls, emails, CRM).Register service requests and complaints accurately.Coordinate maintenance visits and schedules.Follow up on open cases until closure.Provide basic troubleshooting and solutions.Escalate complex technical issues.Maintain proper documentation of all interactions. 1–3 years experience in customer service / maintenance.Basic technical knowledge of office furniture.Good communication skills.CRM / MS Office proficiency.Communication & empathy.Problem-solving.Time management.Attention to detail. 1–3 years experience in customer service / maintenance.Basic technical knowledge of office furniture.Good communication skills.CRM / MS Office proficiency.Communication & empathy.Problem-solving.Time management.Attention to detail.