About the role
• Oversee daily flight reservation and ticketing operations for individual and corporate clients.
• Manage domestic and international flight bookings, ticket issuance, reissues, refunds, and cancellations.
• Supervise and support the ticketing team to ensure operational efficiency.
• Monitor airline fares and secure the best routing and pricing options for clients.
• Handle complex itineraries, group bookings, and special travel requests.
• Build and maintain strong relationships with airlines, consolidators, and travel partners.
• Ensure compliance with airline policies, fare rules, and travel regulations.
• Resolve escalated customer complaints and urgent booking issues.
• Monitor sales targets, booking performance, and revenue generation.
• Prepare daily, weekly, and monthly operational and sales reports.
• Train and develop team members on reservation systems and ticketing procedures.
• Identify opportunities to improve service quality and increase profitability.Preferred Skills:
• Leadership & Team Management
• Problem-solving
• Decision-making under pressure
• Customer service orientation
• Attention to detail
• Bachelor’s degree in Tourism, Business Administration, or related field.
• Minimum 5–7 years of experience in airline reservation and ticketing within a tourism company.
• Minimum 2–3 years in a managerial role.
• Strong experience in GDS systems such as Amadeus, Sabre, or Galileo.
• Excellent knowledge of airline fares, routing, ticket exchanges, refunds, and reissues.
• Strong leadership and team management skills.
• Excellent communication and negotiation skills.
• Proficiency in Microsoft Office, especially Excel.
• Very good command of English (written and spoken).
• Bachelor’s degree in Tourism, Business Administration, or related field.
• Minimum 5–7 years of experience in airline reservation and ticketing within a tourism company.
• Minimum 2–3 years in a managerial role.
• Strong experience in GDS systems such as Amadeus, Sabre, or Galileo.
• Excellent knowledge of airline fares, routing, ticket exchanges, refunds, and reissues.
• Strong leadership and team management skills.
• Excellent communication and negotiation skills.
• Proficiency in Microsoft Office, especially Excel.
• Very good command of English (written and spoken).
