Call Center Supervisor

Manage, train, and coach call center agents • Monitor KPIs: call handling time, first call resolution, customer satisfaction • Handle escalations and ensure service quality- *Analyze data and prepare reports for management to support decision-making and drive customer growth* 5-10 years in call centers, 2 year minimum in a supervisory role • Strong leadership, communication, and problem-solving skills • Proficient in CRM tools, MS Excel, and data analysis • Data-driven mindset 5-10 years in call centers, 2 year minimum in a supervisory role • Strong leadership, communication, and problem-solving skills • Proficient in CRM tools, MS Excel, and data analysis • Data-driven mindset