Selling digital products with secure downloads in Mrfqy

Digital goods remove shipping complexity but introduce piracy and support risk if delivery is a plain PDF link in email. Mrfqy digital product fulfillment uses secure, time-limited download tokens tied to paid orders — automatic after payment clears, revocable if you refund. This guide explains setup and merchant practices that reduce leakage without punishing honest buyers.

Configure a digital product

Create a product, set type to digital, and upload files (PDF, ZIP, MP3, etc.) within plan size limits. Attach bilingual instructions telling customers how to open files on mobile — many Egyptian buyers first download on phone.

Set price in EGP and disable shipping methods for digital-only carts. Mixed carts with physical items re-enable shipping for the whole order unless you split catalogs.

Use clear license language in description: personal use only, no redistribution. It will not stop all piracy but supports DMCA-style disputes.

Secure tokens and expiring links

After payment, Mrfqy generates a signed download token unique to the order line. Links expire after a configured window and cap download attempts to reduce link sharing in Telegram groups.

Tokens invalidate on full refund — honest policy for chargebacks. Partial refunds may still leave access depending on your settings; document policy in FAQ.

Do not email raw S3 or CDN URLs bypassing token flow; customers forwarding those leak permanently.

Automatic fulfillment workflow

Paid digital orders move to fulfilled automatically when payment gateway confirms — no manual 'mark shipped' step. Customers receive Arabic-first email with download button and support contact.

Failed card payments never expose files. Pending Fawry codes stay locked until Paymob or Fawry callback marks paid.

Monitor failed delivery emails (bounce) weekly; customers with typos in email address open support tickets unless you verify email at checkout.

Support policies that scale

Publish a short digital refund policy: no refunds after download vs 24-hour grace if file corrupt. Egyptian consumers expect clarity in Arabic.

Offer re-send link from order admin without regenerating paid status — saves support time for customers who deleted email.

Track repeat download abuse by customer email; Mrfqy order history shows attempt counts for investigation.

Marketing digital SKUs

Digital products convert well from Instagram Stories with swipe-up to product page — show file format, page count, and sample screenshot in gallery.

Bundle digital guides with physical workbooks shipped via Bosta for higher perceived value during launches.

Use AI copy assistant for first draft descriptions, then add Arabic colloquial hooks your audience uses in comments.

Track which digital SKUs sell from Instagram Stories vs WhatsApp broadcasts by adding UTM parameters to product links — Mrfqy Starter supports full product URLs per SKU so you can see which channel deserves more ad spend before scaling.

Putting it into practice on Mrfqy

Create your first digital product on Mrfqy Starter: set type to digital, upload a PDF or ZIP under plan size limits, write bilingual mobile-open instructions in the description, and configure token expiry (start with 72 hours and three download attempts). Disable shipping for digital-only carts and price for impulse — 99–299 EGP often works for templates and guides in Egypt.

Connect Paymob and place a live 1 EGP test purchase on a hidden product. Confirm the Arabic fulfillment email arrives with a signed download button, that the token works on mobile, and that a full refund in Mrfqy admin invalidates the link. Never send raw CDN URLs to customers — always let Mrfqy's token flow deliver files.

Publish a clear Arabic refund policy in FAQ (no refunds after download vs 24-hour grace for corrupt files) and use order admin to re-send links without regenerating payment status. Starter has no platform transaction cap on digital sales — gateway fees still apply — so validate demand before investing in Pro webhook logs for high-volume launch days.

Upload files, set token expiry, test a paid download yourself, then sell. Digital products on Mrfqy Starter have no transaction cap on the platform side — gateway fees still apply per Paymob or other providers.