WhatsApp + web inbox
One desk for WhatsApp and website chat
Unify WhatsApp Business (WAHA) and storefront live chat in a single agent inbox with channel badges and outbound replies.
Merchants juggle channels when
WhatsApp and website chats live in different apps.
- Agents miss WhatsApp messages while watching web inbox
- No shared transcript across channels
- Product cards only work on web, not WA
- CSAT only tracked for web sessions
- Business hours not enforced consistently
Omnichannel live chat
Built on Phase 59 WhatsApp + Phase 102 desk.
Inbound WA → session
WhatsApp messages open or continue live chat sessions.
Outbound from desk
Agent replies sync back to WhatsApp when channel is WA.
Channel analytics
Control desk shows mix of web vs WhatsApp volume.
Embed anywhere
JS snippet for websites plus WA deep links.
WhatsApp inbox FAQ
Omnichannel support.