About the role
Role OverviewThe Technical Coordinator is responsible for the smooth day-to-day operational and academic functioning of the training center. This role bridges the gap between course content, instructors, and learners — ensuring that all training programs are current, well-organized, and delivered to a high standard.Key ResponsibilitiesCourse Management & Content Updates: Review existing courses on a regular basis and identify areas requiring updates or revision. Coordinate with subject matter experts and instructors to incorporate new information, regulatory changes, or industry developments into course materials. Ensure all course content, presentations, handouts, and assessments are version-controlled and properly archived.Instructor Coordination: Serve as the primary point of contact for instructors, managing scheduling, briefings, and logistical support. Communicate course objectives and any content changes clearly before each delivery. Gather instructor feedback post-delivery and use it to improve course design and materials.Training Scheduling & Logistics: Maintain the training calendar and ensure there are no scheduling conflicts across rooms, instructors, and cohorts. Coordinate room setup, equipment availability, and any required materials or supplies ahead of each session.Learner Support: Respond to participant inquiries regarding course content, schedules, and registration. Ensure a positive learning experience by proactively resolving any issues that arise during training delivery.Quality Assurance: Collect and analyze post-training evaluation forms and feedback surveys. Prepare regular reports on course effectiveness, attendance, and learner satisfaction for management review.Systems & Records: Maintain accurate records of course versions, instructor assignments, attendance logs, and completion certificates. Support the use and upkeep of any Learning Management System (LMS) used by the center.Key Competencies:Attention to detail and commitment to qualityProactive problem-solving mindsetStrong interpersonal and stakeholder management skillsAbility to manage multiple priorities and meet deadlinesAdaptability in a fast-paced training environment
Bachelor's degree in Education, Business Administration, or a related field2–4 years of experience in a training, coordination, or academic operations roleStrong organizational and multitasking abilitiesExcellent written and verbal communication skills in both Arabic and EnglishProficiency in Microsoft Office Suite (Word, Excel, PowerPoint)Experience with LMS platforms is a plusAbility to work collaboratively with instructors, management, and external stakeholders
