About the role
Sales Operations & PerformanceSupervise and monitor the daily activities of the sales team.Ensure achievement of monthly and annual sales targets.Develop and implement sales plans and strategies in line with company objectives.Track sales performance and prepare regular sales reports.Analyze sales data, market trends, and competitor activities.Support the sales team in closing major deals and resolving customer issues.Team ManagementLead, coach, and motivate sales representatives to improve performance.Conduct regular team meetings and performance evaluations.Identify training needs and support employee development.Ensure adherence to company policies and procedures.Customer Relationship ManagementBuild and maintain strong relationships with key customers and distributors.Handle customer complaints and ensure timely resolution.Monitor customer satisfaction and identify opportunities for improvement.Coordination & ReportingCoordinate with production, logistics, finance, and customer service departments.Prepare sales forecasts and market feedback reports for management.Ensure proper documentation of sales activities and customer records.Market DevelopmentIdentify new business opportunities and potential markets.Participate in marketing campaigns, exhibitions, and customer visits.Monitor competitor pricing, products, and promotional activities.
EducationBachelor’s degree in Business Administration, Marketing, Commerce, or a related field.Experience2–5 years of experience in sales, preferably in manufacturing, industrial, FMCG, or trading sectors.Previous supervisory or team-leading experience is preferred.Technical SkillsStrong knowledge of sales techniques and customer relationship management.Proficiency in Microsoft Office applications, especially Excel and PowerPoint.Experience with ERP or CRM systems is an advantage.Ability to prepare sales reports and analyze market data.Soft SkillsStrong leadership and team management skills.Excellent communication and negotiation abilities.Problem-solving and decision-making skills.Ability to work under pressure and achieve targets.Strong organizational and time management skills.
