About the role
1. IT Infrastructure & OperationsLead the design, implementation, and maintenance of secure servers, networks, operating systems, and enterprise applications across all AKCS sites.Ensure high availability and performance of LAN/WAN, Wi‑Fi, VPNs, internet connectivity, and multi‑site integrations.Oversee administration of core business systems including ERP, POS/ticketing systems, time attendance, CRM, and reporting platforms.Establish proactive maintenance, monitoring, and lifecycle management for all IT assets. 2. Cybersecurity Leadership & Risk ManagementOwn the cybersecurity strategy, policies, and technical controls protecting systems, networks, data, websites, and digital platforms.Lead cyber incident response, including ransomware preparedness, containment, recovery, and post‑incident reviews.Implement and manage: Network security (firewalls, segmentation, VPNs)Endpoint protection and antivirus/EDRIdentity and access management (user privileges, MFA where applicable)Coordinate with external security vendors, SOC/MSSPs, and consultants for monitoring, threat intelligence, and incident escalation.Conduct regular: Vulnerability assessments and risk reviewsPatch and update cyclesSecurity configuration reviewsEnsure cybersecurity controls are proportionate to public‑facing, revenue‑generating, and heritage‑sensitive environments.3. Business Continuity & Disaster RecoveryDesign, implement, and continuously test backup, disaster recovery, and business continuity plans.Ensure defined RPO/RTO objectives for critical systems.Lead recovery drills and tabletop exercises to validate readiness for cyber incidents, system outages, and operational disruptions. 4. Governance, Policies & ComplianceDevelop and enforce: IT and cybersecurity policiesAccess control and acceptable use standardsAsset management and changing management proceduresEnsure compliance with relevant data protection, information security, and organizational governance requirements.Maintain accurate documentation of systems, configurations, risks, and controls. 5. Digital Platforms & WebsitesOwn the security, availability, and governance of all websites, domains, hosting environments, and online platforms.Ensure secure integrations, proper access control, regular updates, and vulnerability remediation.Coordinate with internal teams and external providers on: Website changesContent updatesTechnical upgrades and integrationsEnsure websites and public platforms comply with security and uptime standards, not just content requirements. 6. Team Leadership & Vendor ManagementLead, mentor, and evaluate IT staff to build a security‑aware, accountable IT team.Define clear roles between internal staff and external service providers.Manage IT vendors, service contracts, SLAs, and third‑party risks.Ensure IT services align with business priorities and risk appetite. 7. Reporting & Management CommunicationPrepare regular reports to management covering: IT performance and availabilityCybersecurity risks, incidents, and mitigation actionsInfrastructure health and improvement plansProvide informed recommendations on technology investments, security improvements, and risk reduction initiatives.
Bachelor’s degree in information technology, Computer Science, Computer Engineering, Information Systems, or a related field.Minimum of 7–10 years of experience in Information Technology operations and infrastructure management and at least 3–5 years of experience in a managerial or supervisory IT role.Microsoft certified system administrator (MCSA) is necessary.Good knowledge of Microsoft SQL.Experience with ERP, HRMS, CRM, Ticketing system, surveillance cameras and access control.Microsoft certified system engineer (MCSE) is a plus. Excellent English (oral/written).Strong experience in: (Network administration and troubleshooting, Server administration and virtualization, Cybersecurity management and data protection, Backup and disaster recovery systems, Website administration and maintenance and IT helpdesk and technical support management)
