About the role
About UsWe are a small, agile, flat team where everyone's contribution directly impacts our success. We skip the corporate bureaucracy in favor of speed, collaboration, and high ownership. In this environment, you won't just be a cog in a machine—you will fully own your domain, work closely with everyone on the team, and have the autonomy to make things happen quickly for our customers.Location: New Cairo, 5th SettlementRole SummaryThe Customer Data Operations Specialist serves as the primary technical and operational bridge between our customers and our team and internal data systems. You will act as the dedicated custodian of customer data, managing system setups, executing complex data transformations, and ensuring all client requests are handled with absolute precision. This role requires a unique blend of advanced Excel wizardry, Business Intelligence (BI) proficiency, and exceptional client communication skills. If you thrive in a fast-paced, flat team environment where you can dive deep into data and manage client relationships, this role is for you.Key Responsibilities1. Customer Management & CommunicationAct as the primary point of contact for dedicated customer system management and ongoing requests.Manage the client ticket queue from end to end: plan, execute, follow up, and officially respond to customers upon completion.Maintain clear, proactive communication with clients via text, email, and phone calls to clarify requirements and provide updates.2. Data Operations & Excel ManagementReceive raw customer data (e.g., sales targets, pricing updates, salesperson-to-customer allocations) and utilize advanced Excel functions to clean, organize, and deduplicate it.Perform VLOOKUPs/XLOOKUPs and data mapping to align client data with internal system codes, ensuring it is perfectly formatted and loadable.Lead critical, high-impact data events including year-start system setups, price updates, target adjustments, and exchange rate configurations.3. System Administration, BI, & Ad-Hoc AnalysisBuild, configure, and maintain customer data structures within the core system.Act as a BI Super User, leveraging BI tools to analyze data trends, validate system outputs, and make minor configuration changes or reports as needed.Fulfill ad-hoc data and analysis requests: Quickly generate custom data pulls, ad-hoc reports, and deep-dive analyses to help answer specific customer business questions.Collaborate with internal Data Specialists to coordinate large-scale system changes, while remaining hands-on with daily data tasks.4. Quality Assurance & DocumentationOwn the Quality Assurance (QA) process: thoroughly check, review, and test all data uploads, custom reports, and system changes to ensure zero errors before client delivery.Document everything: Create and maintain meticulous logs of all system builds, ongoing changes, process workflows, and incidents.
Skills & QualificationsRequired Technical SkillsAdvanced Excel Skills (Must-Have): Mastery of complex formulas (XLOOKUP, INDEX/MATCH, IF statements), Power Query, Pivot Tables, and data cleaning techniques.BI Super User: Experience navigating and utilizing Business Intelligence tools (e.g., Power BI, Tableau, or similar) with the ability to perform basic modifications and analysis.Ad-Hoc Reporting: Strong ability to query data, synthesize findings quickly, and package ad-hoc requests into clear, actionable formats for customers.Data Integrity Focus: Strong background in handling sensitive data sets like pricing, targets, and customer-salesperson allocations.Soft Skills & ExperienceClient-Facing Experience: Proven track record in customer service, account management, or technical support.Excellent Communication: Strong written and verbal communication skills across email, chat, and phone.High Attention to Detail: A natural instinct to double-check work, spot anomalies in large data sets, and prioritize quality assurance.Agility & Organization: Ability to balance structured daily ticket queues with urgent, unpredictable ad-hoc data requests.
