عن الوظيفة
Job Responsibilities:Publish content across social media platforms according to the approved monthly content plan.Review content before publishing to ensure it is error-free, aligned with the brand tone, and optimized according to SEO basics.Monitor comments and reviews and respond appropriately to maintain a positive brand image.Track recurring complaints and feedback and report them to management to help improve customer experience.
1–3 years of experience in social media, Customer Service, or E-commerce.Good understanding of social media management and content publishing based on a content plan.Basic knowledge of SEO and content writing.Experience in handling customer inquiries and managing conversations through social media platforms.Strong communication skills with the ability to explain products clearly and professionally.Excellent Arabic writing skills with proper grammar and clarity.Good command of English.Strong problem-solving skills and the ability to handle customer complaints professionally.Good knowledge of Excel or Google Sheets for tracking orders and managing data.Ability to use AI tools to support daily tasks and improve productivity
