About the role
Experienced Inbound Senior Tour Operator required for a travel company in Nasr city Job Summary:Responsible for managing and coordinating travel arrangements for inbound tourists visiting Egypt. This role involves designing and organizing tour packages, managing reservations, coordinating with service providers, and ensuring a high level of customer satisfaction. The Senior Tour Operator plays a critical role in creating memorable experiences for tourists by leveraging extensive knowledge of Egypt’s attractions, culture, and logistics. Key Responsibilities: Tour Package Design and Development:Create and customize tour packages based on market trends, customer preferences, and client requests.Design itineraries that highlight Egypt’s historical, cultural, and natural attractions.Ensure tours are competitively priced while maintaining quality standards.Client Management:Handle inquiries from international clients, travel agencies, and tour operators.Provide expert advice and information about destinations, attractions, and travel logistics in Egypt.Manage bookings and confirm reservations for accommodations, transport, and activities.Operations Coordination:Coordinate with local service providers, including hotels, transport companies, guides, and attraction sites, to ensure smooth tour operations.Manage tour logistics, including transfers, excursions, and special requests.Monitor the quality of services provided and handle any operational issues that may arise.Customer Service:Serve as the primary point of contact for inbound tourists before, during, and after their stay.Address and resolve any issues or complaints promptly and professionally.Provide support and assistance to ensure a seamless travel experience for clients.Vendor and Partner Management:Establish and maintain strong relationships with local suppliers, guides, and other partners.Negotiate rates and service agreements to ensure cost-effectiveness and quality.Marketing and Sales Support:Collaborate with the sales and marketing teams to promote tour packages and special offers.Assist in developing promotional materials, online content, and other marketing initiatives targeting international markets.Financial Management:Prepare quotations, manage budgets, and monitor the financial performance of tours.Ensure all payments to suppliers are made on time and in accordance with company policies.Compliance and Documentation:Ensure all necessary permits, insurance, and documentation are in place for tours.Stay updated on travel advisories, safety regulations, and legal requirements for inbound tourism.Reporting and Analysis:Monitor tour performance and gather feedback from clients to improve future offerings.Prepare reports on tour operations, client satisfaction, and financial outcomes.
Applicant must have the following :Bachelor’s degree in Tourism, Hospitality, Business Administration, or a related field is a plus Minimum of 10 - 15 years of experience in tour operations in inbound tourism.Fluency in English; additional languages are a plus.In-depth knowledge of Egypt’s tourist attractions, culture, and travel logistics.Strong negotiation, communication, and customer service skills.Strong knowledge of OTA’s (to be proven).Proficiency in travel booking systems and tour management software is a plus Excellent organizational skills and attention to detail.High troubleshooting skills.Able to set plans, take challenges, and achieve targets.
